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Resort World Sentosa Official Website
Customer Care Contacts
Contact no : + 65 6577 8888
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Resort World Sentosa
Resort World Sentosa, part of Genting Singapore, opened in Jan 2010, posted a net profit of $75.2 million for the year ended 31 Dec 2015. RWS has been named "Best Integrated Resort" since 2011 for five consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry. At the inaugural Michelin Guide Singapore awards held in Jul 2016, four restaurants at the Resorts World Sentosa (RWS) won. Resorts World Sentosa (RWS) opened Asia's first Michelin Chef Showcase restaurant, Curate in Apr 2016. The Resort also bagged four awards from Singapore Tourism Board in 2015: Singapore Experience Award - Universal Studios Singapore® for ‘Best Visitor Attraction Experience’; Forest for ‘Best Dining Experience’; Ocean Dreams for ‘Best Learning and Travel Experience’ and Universal Studios Singapore’s Halloween Horror Nights® for ‘Best Leisure Event of the Year’.
RWS spans 49 hectares offers multiple key attractions including the region’s first-and-only Universal Studios theme park, S.E.A. Aquarium, one of the world’s largest aquariums, Adventure Cove Waterpark and Dolphin Island. Other attractions include a Maritime Experiential Museum, an award-winning destination spa, a casino, six unique hotels, the Resorts World Convention Centre, celebrity chef restaurants, and specialty retail outlets. RWS in association with its channel partners offer discount coupons to its customers that entail enjoying the various attractions at reduced prices.
While the gaming zone continues to be the most significant revenue grosser for the Resort, other attractions including the Universal Studios, Waterpark and the signature shows and entertainment events have had repeat visitations. With Resort World Sentosa vouchers, accessing these attractions becomes easy and affordable.
The Company has maintained an optimum balance between physical as well as digital marketing mediums. While continuous efforts are made through offline partners, such as TV advertisements, travel agents, resellers, corporate partners, significant digital transformation has also been initiated. The transformation includes a new digital platform infrastructure, including a content management system, a responsive website, mobile apps, online payment methods (e.g. Alipay) and an email marketing platform.
In addition, RWS is represented by brand ambassadors who are chosen based on their public image of being passionate and dedicated towards their profession. In 2016, RWS roped in Donnie Yen and his wife Cecilia Wang as its ambassador.
RWS Discounts and Voucher Codes are Most Sought After
In this highly competitive arena, RWS is constantly striving to provide the best to their visitors through newer attractions as well as ensure repeat visitation. RWS also works hand-in-hand with the brand ambassadors to be able to reach out to the masses as well as with various corporate partners to devise innovative promotional schemes through vouchers or discount codes or packages that ensures enjoying the attractions at reduced rates. RWS Invites, a special membership card that entails special promotional schemes.
Payment Terms and Conditions
A variety of payment methods are accepted including cash, credit/debit cards, NETS. The integrated resort recently rolled out on-site smart payment terminals in more than 110 locations around Resorts World Sentosa for visitors from mainland China by appointing Alipay as an official partner. Payments are also accepted through RWS Rewards, a reward programme that entails several monetary benefits to the card holder.
Under no circumstances, are the tickets to the Resort refundable.