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Now Health International
Now Health International is a global business with its headquarters in Hong Kong and regional service centres in Hong Kong, Shanghai, Beijing, Dubai, and the United Kingdom. The company endeavours to be clear, innovative and accessible in its approach for its customers. ’Now’ – as in the company’s name - means clear, relevant information, easy-to-use online tools and fast service from people who respect their clients’ time. Their products are comprehensive and rich of benefits of insurance.
In July 2015, Now Health's investor acquired Best Doctors Insurance, a major medical insurance provider with distribution throughout Latin America, the Caribbean and Canada. The strategic consolidation resulted in a great combination of the two businesses that created one of the largest independent IPMI providers in the world, with 12 sales/service offices, 100,000+ members, 330+ staff and 5,000+ distribution partners.
Now Health insurance works on the following four core values-
- Customers first
- Deliver promises
- Think ahead
- Value people
Their mission is to offer the best-in-the-industry international health insurance products through an innovative and seamless customer experience. The company’s operations are largely guided by their four values; spearheading on how the company should act towards and communicate with individual and company customers, intermediaries, medical providers and each other.
Insurance Products for Everyone
Now Health Insurance provides an array of insurance products for:
Individuals’ Benefits include -
- They have an access to International healthcare worldwide
- Instant cover available
- They can manage their plan online
- Simple/fast claims service
- 24x7x365 support available to the clients
Families Benefits include -
- Worldwide Medical care
- Routine pregnancy option
- Routine dental option
- Manage plans online
- Claims are paid in150 currencies
Companie's benefits include -
- Flexible plans
- Companies can Add/delete members online
- Instant access to MI
- Access to wellness benefits
- Worldwide service operation
‘Now’ is The Promise
Now health Insurance completely understands that people need fast, accurate service. Their proposition is designed to be transparent, including the time it will take to complete important tasks like processing claims. Their service peripherals include:
- 24/7 Customer Service: Now has its in-house 24/7 customer service teams that understand the customers’ priorities and respect their time. They respond to all enquiries within one working day.
- Fast Claims Processing: Now commits to processing claims quickly. With all the information required in their database, they aim to process eligible claims within five working days.
- Quick Underwriting Decisions: They respond to all underwriting-referred business within two working days
- Go Paper-free or Plan your Documents: If the customer wants to go paper-free and receive only a membership card, they dispatch it within two working days; if one wants to have printed documents, they dispatch them within five working days.
Awards Demonstrate Now Health’s Scintillating Performance
Now health insurance has is a global brand with a well established presence across Asia, UK and America. The company has received many accolades on the back of its unique offerings-
- MENAIR Insurance Awards 2016 – Now was the winner of the award as the Most Innovative service provider.
- 2015 Health Insurance Awards – Most Innovative New Product award won in conjunction with Willis and Healix international.
- 2015 Wealth and Finance Insurance & Reinsurance awards – Winner of best digital insurance firm and best for International Health In